Contact & Complaints Policy
Effective Date: June 2026
1. Our Commitment
Rumos Advisory Ltd is committed to providing professional, responsive and high-quality advisory services.
We value feedback and take any concerns or complaints seriously. Feedback helps us continually improve our services and client experience.
2. Contacting Us
If you would like to contact Rumos Advisory regarding our services, website, or any other matter, please use the details below:
Email: contact@rumosadvisory.co.uk
Website: https://rumosadvisory.co.uk
We aim to respond to general enquiries within two business days.
3. Raising a Complaint
If you are dissatisfied with any aspect of our services, we encourage you to contact us as soon as possible.
To help us investigate your concern efficiently, please provide:
Your name and contact details
A description of the issue
Relevant dates and background information
Any supporting documentation or correspondence
Complaints should be submitted by email to:
Subject Line: Formal Complaint
4. Complaint Handling Process
Upon receiving a complaint, we will:
Acknowledge
We will acknowledge receipt of your complaint within five business days.
Review
We will review the information provided and, where necessary, request additional information to fully understand the issue.
Response
We aim to provide a substantive response within fifteen business days of receiving all relevant information.
Where additional time is required due to complexity, we will keep you informed of progress and expected timelines.
5. Resolution
Depending on the circumstances, we may:
Provide clarification or additional information
Correct an error
Review and improve internal processes
Propose an appropriate resolution
Our objective is to resolve concerns fairly, professionally and promptly.
6. Website-Related Issues
If your concern relates to:
Website content
Accessibility
Privacy matters
Cookie usage
Technical issues
Please include details of the relevant webpage, browser, device and any screenshots where possible.
7. Professional Engagements
Where services are delivered under a separate consultancy, advisory or engagement agreement, the terms of that agreement will take precedence where applicable.
Nothing in this policy overrides contractual rights or obligations agreed between Rumos Advisory Ltd and its clients.
8. Continuous Improvement
We review complaints, feedback and service observations periodically to identify opportunities for improvement and enhance the quality of our services.
9. Policy Updates
Rumos Advisory Ltd may update this Contact & Complaints Policy from time to time.
The latest version will always be available on this website.
10. Contact Details
For enquiries, feedback or complaints, please contact:
Rumos Advisory Ltd
Email: contact@rumosadvisory.co.uk
Website: https://rumosadvisory.co.uk